Shipping & Delivery Policy

Welcome to Living Well ZA. We are dedicated to delivering high-end, sustainably crafted furniture and premium kitchenware straight to your home. Because our bespoke collections are sourced from elite global artisans and built to the highest standards of structural integrity, our shipping process is meticulously managed to ensure your investment arrives in pristine condition.

Below, you will find detailed information regarding our shipping protocols, timelines, and delivery services.

1. Complimentary Australia-Wide Shipping

To provide an effortless, premium shopping experience, Living Well ZA is pleased to offer Complimentary Standard Shipping on all orders across Australia.

From capital cities to regional areas, the price you see at checkout is entirely inclusive of transit. There are absolutely no hidden handling fees, bulky freight surcharges, or unexpected delivery costs.

2. Custom Taxes, Duties, and Import Fees

Because our curated heirloom-quality pieces are sourced directly from premier international craft workshops, they undergo rigorous customs clearance.

• Fully Covered: Living Well ZA absorbs 100% of all international customs duties, import clearance fees, and local taxes.
• No Unexpected Charges: Your order will arrive at your doorstep with absolutely no additional payments or administrative hurdles required on your part.

3. Estimated Delivery Timeframes

Our furniture and kitchenware collections are far from disposable, mass-produced trends. Many of our pieces feature traditional artisan craftsmanship, such as mortise-and-tenon joinery, premium solid hardwoods, and specialized non-toxic, eco-friendly finishes that require careful handling and curing.

• Estimated Delivery Timeframe: Our standard estimated delivery timeframe is approximately 4–8 weeks from order confirmation. This is an estimate rather than a guaranteed delivery date and may vary depending on manufacturing, international freight, customs clearance, port operations, weather, and third-party logistics requirements.
• Typical Arrival: Many orders arrive earlier than the estimated timeframe, with typical delivery occurring in approximately 33 days. However, this is an indicative average only and should not be regarded as a guaranteed delivery date.

Please Note: While we do our utmost to meet and exceed these timelines, occasionally maritime or international transit delays occur. We appreciate your patience as we prioritize the safety and care of your custom-packaged pieces.

4. Delivery Scheduling & Third-Party Logistics

Once your order has been handed over to our third-party logistics provider for final delivery, it becomes part of their nationwide delivery network and is managed entirely through their internal delivery system.

Please note that Living Well ZA has absolutely no ability to alter or control the logistics provider’s delivery schedule once the shipment has been handed over.

This includes, but is not limited to:

• Changing the delivery date or time.
• Delaying or holding a shipment.
• Prioritising or expediting delivery.
• Requesting delivery on a specific day.
• Redirecting the delivery schedule.

All delivery planning, routing, and scheduling decisions are made solely by the logistics provider based on their operational requirements.

We appreciate your understanding that, once a shipment has entered the logistics network, the delivery process is entirely outside Living Well ZA’s control.

Contact Our Concierge Support

If you have any bespoke logistics requests, specific delivery constraints, or questions regarding a future shipment, our dedicated client service team is here to assist you.

• Email: support@livingwellza.com.au
• WhatsApp / SMS: +61 468 519 401
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)